Job description

We are currently recruiting for a Transport Planner / Administrator within our Freight division.

Duties & Responsibilities:

  • Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance
  • Delivery and collection scheduling and dealing with Hauliers / subcontractors and third parties
  • Day to day operations to include dealing with customers/customs clearance & administration duties/Key account management
  • Develop in-depth knowledge of all aspects of the role to ensure full ownership
  • Deal with all customer / partner phone queries
  • Establish a good working relationship with partners & clients
  • Maintaining and / or implementing good working practices & procedures to ensure that departments run efficiently and with professionalism
  • Managing your performance via Key Performance Indicators as discussed with your manager
  • Promote company positively through high quality of work, excellent communication, pro-active approach and positive attitude
  • Other ad-hoc responsibilities as required by you manager
  • Taking and processing bookings according to company procedures
  • Organising transport adhering to the customers’ requirements
  • Rate negotiations
  • Customs Clearance
  • Tracking and tracing
  • Problem solving and crisis management
  • Communications with clients, subcontractors and internal teams


  • 2 years similar experience preferential with key focus customer services
  • Demonstrated ability to speak and write in English fluently
  • Good level of numeracy, literacy and Microsoft Office skills
  • Highly proficient on Excel

The Successful Candidate:

  • Exceptional Communication skills
  • You have 2 years’ experience in the Freight Forwarding industry
  • Please kindly note that you need to have an EU Working Permit (Orientation Year Visa not included) in order to proceed for this position.
  • You have strong customer service orientation, a high degree of motivation, strong business acumen and sound interpersonal skills
  • You are proficient in MS Office (e.g. Microsoft Excel, Word, Outlook)
  • Ability to work as part of a team and on own initiative